Returns & Refunds Policy – Trades Pain

At Trades Pain, we want you to be completely satisfied with your purchase. However, because our products are ingestible food supplements, we must maintain strict health and hygiene standards.

  1. Your Right to Cancel (Change of Mind)
  • Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
  • Notification: You must inform us of your decision to cancel by emailing [Your Email Address] within this 14-day window.
  • Return Period: Once you have notified us, you have a further 14 days to return the items to us.
  1. Conditions for Returns

To be eligible for a refund when you have changed your mind, products must meet the following criteria:

  • Unopened & Sealed: Due to health and hygiene reasons, we can only accept returns of CBD products if the tamper-evident seal is unbroken and the packaging is unopened.
  • Resalable Condition: Items must be in their original, undamaged packaging.
  • Proof of Purchase: Please include your order number or a copy of your receipt.
  • Note: If the seal is broken or the product has been used, we cannot offer a refund for change-of-mind returns due to the risk of contamination.
  1. Faulty or Damaged Goods

If your order arrives damaged or is found to be faulty (e.g., a leaking bottle or broken dropper), you are protected by the Consumer Rights Act 2015.

  • Short-term Right to Reject: You have 30 days from the date of delivery to report a fault and receive a full refund.
  • Reporting: Please contact us immediately with a description and, if possible, a photo of the damage. We will arrange for a replacement or a full refund at no extra cost to you.
  1. How to Return Your Item
  1.  Email bikerspaincbd@gmail.com to start the return process.
  2. Pack Securely: Use the original shipping box if possible to ensure the product is not damaged during transit.
  3. Postage: Unless the item is faulty, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be held responsible for items lost in the post.

 

  1. Refunds
  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Timeline: Approved refunds will be processed within 14 days of us receiving the goods back.
  • Method: The refund will be credited to your original payment method.
  • Outward Shipping: For “change of mind” returns, we will refund the cost of the goods plus the cost of our standard delivery. Enhanced shipping costs (e.g., Next Day Delivery) are non-refundable.
  1. Exceptions – We cannot accept returns or offer refunds for:
  • Items where the hygiene/tamper seal has been broken.
  • Personalised or custom-made products.
  • Sale items (unless they are faulty).