Privacy Policy

Effective Date: 01/03/2026
Business Name: Bikers Pain Ltd

Bikers Pain Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

Bikers Pain is a UK-based Ltd company / retailer of CBD products operating via e-commerce within the United Kingdom.

For the purposes of data protection law, Bikers Pain is the “Data Controller” of the personal data you provide to us.

  1. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login details
  • Order history
  • Communications sent via contact forms or email

Payment Information

Payment transactions are processed securely via third-party payment providers. We do not store full card details on our servers.

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and tracking data
  1. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders
  • To manage your account
  • To provide customer support
  • To comply with legal and regulatory obligations
  • To improve website performance and user experience
  • To send marketing communications (only where consent has been given)

We process personal data on one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests
  • Consent (where applicable)
  1. Marketing Communications

If you opt in to receive marketing communications, we may send updates regarding products, promotions or business news.

You may withdraw your consent at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  1. Data Sharing

We may share your information with trusted third parties where necessary, including:

  • Payment processors
  • Delivery and logistics providers
  • IT and website hosting providers
  • Professional advisers (legal, accounting)
  • Regulatory authorities where legally required

All third parties are required to respect the security of your data and process it lawfully.

  1. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal, tax and accounting requirements
  • Resolve disputes and enforce agreements

When no longer required, personal data will be securely deleted or anonymised.

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration or disclosure

However, no online transmission can be guaranteed to be completely secure.

  1. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at [Insert Contact Email].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
www.ico.org.uk

  1. Cookies

Our website uses cookies to improve functionality and analyse performance.

You may control or disable cookies via your browser settings. A separate Cookie Policy may provide further detail.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. Any updates will be published on this page with a revised effective date.